Please reach us at info@bodicore.com if you cannot find an answer to your question.
Please arrive 15 minutes before your class starts for an overview of the machine, demo of key moves and for a chance to ask any questions. For safety reasons, if you do not arrive to your first class with enough time for this introduction, we will have to reschedule your first class to a different day and time.
Grip Socks: All participants must wear grip socks during class for safety and hygiene reasons. Grip socks provide a secure grip on the Mini Pro machine and help maintain cleanliness. You can purchase grip socks at our studio or bring your own. We offer a variety of styles and sizes for your convenience.
Water: Make sure you stay hydrated before, during and after class! We also have a water station available at the studio.
We understand that things happen! We have limited spots available and to ensure that every member of our BODICORE community has the best possible experience with us and a fair opportunity to book a class, please review the cancellation policy below.
All cancellations must be done by logging into your Walla account via Walla App or on our website. If you do not have an account, you will need to create one. We do not accept cancellations via social media or email. This helps prevent any miscommunication or missed messages.
Late Cancellations/No Shows
If a class is fully booked, you can add yourself to the waitlist through the Walla App or on our website up to an hour before class starts. If a spot opens up, you will automatically be added to the class. Openings can become available at any moments notice, so you must be ready to join the class at the scheduled time.
Waitlist Etiquette: If you no longer intend to attend a class you're waitlisted for, please remove yourself from the waitlist to allow others a chance to join. To remove yourself from the waitlist, you need to log into the Walla app or on our website to remove yourself from the waitlist or you will incur no show fee of $25.
We advise everyone to consult with a physician prior to beginning a new workout.
We do not offer refunds or extensions on any class credits, memberships, apparel, or merchandise. Refunds may be considered in cases of serious medical conditions with proper documentation. Without exception, all classes, class credits, credit packages, and membership packages are non-refundable.
You may purchase a Membership or class credits by paying in advance via the third-party booking vendor, Walla. Credits for classes or credit packages are purchased for one time only, have expiration dates and therefore do not last indefinitely, do not automatically renew, and must be purchased again for you to obtain additional credits.
4x, 8x and Unlimited Memberships requires a minimum three-month commitment. Monthly membership credits do not rollover to the following month and must be used within that month. All classes and membership subscriptions must be prepaid.
Members can cancel or suspend memberships by providing a 30-day written notice prior to the next billing cycle to avoid charges. If you would like to cancel before your commitment is complete, you will be charged 50% of the monthly cost of your membership. Memberships cannot be changed or cancelled via phone, messages, social media or in studio. You can cancel or suspend your membership by sending a written request to the studio at info@bodicore.com.
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