Question 1

How do I book a class?

Accepted Answer

Classes can be booked through the BODICORE website or the BODICORE app using a valid membership or class credit. We recommend downloading the app for the easiest booking experience. To book your class, you must sign up for class online or through our app before arriving at the studio. Booking ahead secures your spot, helps us prepare for class, and makes check-in quick and easy.Classes for the upcoming week are released every Sunday at 5:00 PM.Unlimited Members receive a 2-day priority booking window, giving them early access to reserve classes before they open to all other members.No walk-ins, please. If you haven't booked yet, simply select your class and complete your registration before heading to the studio. New clients are to arriving arrive 10-15 minutes prior to the start of class to sign waiver and to receive a demo of how to use the machine .We recommend booking early, as classes may fill quickly. If a class is full, you can add yourself to the waitlist for the opportunity to claim an available spot.

Question 2

How does the waitlist work?

Accepted Answer

Joining the waitlist is the same as reserving a spot in class. If your plans change and you no longer wish to attend, you are responsible for removing yourself from the waitlist.More than 2 hours before class:When a spot becomes available, the next client on the waitlist is automatically added to the class in waitlist order. Once you are added, you are considered booked for the class and will receive a booking confirmation email. At that point, our standard late cancellation and no-show policies apply.Within 2 hours of class:Clients are not automatically added. Instead, everyone currently on the waitlist receives a text message at the same time inviting them to claim the available spot if you are opted into receiving  text messages from BODICORE. The spot is offered on a first-come, first-served basis. If another client claims the spot first, you'll be notified that it is no longer available.To receive sms notifications, you must be opted in to SMS messages. Remember: If you no longer plan to attend, remove yourself from the waitlist at least 12 hours before class. Once you're added to class, you're considered booked and are subject to our late cancellation and no-show policies.

Question 3

What is your cancellation policy?

Accepted Answer

BODICORE has a 12-hour cancellation policy for all reservations.

Cancellations made 12 hours or more before class may be completed without penalty or loss of class credit.
Cancellations made within 12 hours of class will incur a $25 late cancellation fee and the loss of your class credit.
No-shows will incur a $35 no-show fee and the loss of your class credit.
Switching to another class within the cancellation window is considered a late cancellation and is subject to the same policy.

To cancel your reservation, please log into your account online or through the BODICORE app. We are unable to accept class cancellations by email, phone, text message, or social media because our team is not always available to monitor these communication channels.

To ensure cancellations are processed immediately and fairly for all clients, all reservations must be canceled through your account before the cancellation window closes.

Question 4

I'm running late. What should I do?

Accepted Answer

Late entry is not permitted. For the safety of our clients and to minimize disruptions, the studio doors are locked when class begins.

If you know you won't make it to class, please cancel your reservation through the BODICORE app or by logging into your account online. We are unable to accept cancellations by phone, email, text message, or social media, as our front desk is not always staffed and messages may not be seen before the cancellation window closes.

If you arrive late and want to attend class, you are welcome to wait for the next class if there is an spot available.

If clients are waiting on standby and you are not present when class begins, your reserved spot may be released to a standby client.

Question 5

How do I cancel my class?

Accepted Answer

All cancellations must be made directly through our website or app, where your reservation updates immediately and opens the spot for another client on the waitlist. This helps us keep class rosters current, avoid disruptions, and ensure every member has equal access to available spots.

To keep scheduling accurate and fair for all members, we’re unable to accept cancellations by phone, text, or email. Because our front desk is not always staffed, these messages may not be seen in time to process your request before the cancellation window closes.

To avoid a $25 late cancellation fee, please cancel at least 12 hours before your scheduled class time. No-shows incur a $35 fee.

Question 6

What happens if I no-show for class?

Accepted Answer

BODICORE enforces a strict no-show policy. If you do not attend your scheduled class and fail to cancel your reservation, you will incur a $35 no-show fee and lose your class credit.

Because each class has limited spots, a no-show prevents another client from attending and impacts our instructors, who prepare for class based on the registered attendance.

Question 7

This is my first time, what do I need to know to prepare for my first class?

Accepted Answer

If this is your first class, please arrive at least 10 minutes before the scheduled start time. This allows our instructor to provide a machine demonstration, review safety and proper form, answer any questions, and help you get settled before class begins.

Please allow yourself extra travel time to find the studio:

4136 E. Joppa Road, Suite J
Nottingham, MD 21236

Because class begins promptly and late entry is not permitted, first-time clients who do not arrive at least 10 minutes early will be asked to reschedule their class. Class credits will not be returned. This policy helps ensure every new client receives the instruction needed for a safe and successful first Lagree experience.

Before booking your first class, please review the purchase agreement and studio policies so you know what to expect.

Question 8

Do you offer beginner classes?

Accepted Answer

Our classes are designed for all fitness levels. Instructors provide modifications and progressions throughout class, allowing you to work at a pace that's appropriate for your experience and fitness level.

If you're new to Lagree, we also offer Lagree Foundations classes on select days. These classes include additional instruction and demonstrations to help you become familiar with the machine, exercise setup, and Lagree movement patterns before class begins.

If you prefer more individualized instruction before joining a group class, we also offer private sessions. Please contact contact@bodicore.com for more information.

Question 9

What do I need for class?

Accepted Answer

Grip socks are required for all Lagree classes for your safety and may be purchased at the studio. We recommend wearing comfortable athletic clothing that allows you to move freely.
Please bring a water bottle to refill at our hydration station. A small towel is optional but recommended.

If it's your first visit, please arrive at least 10 minutes before class to complete your waiver, receive a machine demonstration, and get settled before class begins.

Question 10

Age Requirement

Accepted Answer

Clients must be 16 years or older. Clients under 18 must have a parent or guardian sign a waiver in person's behalf.

Question 11

Cell Phones/Personal Items

Accepted Answer

All personal items must be placed in person storage space provided at the start of class. Cell phones are not allowed on the machine or used during class. If you need to use your phone, please kindly excuse yourself from the the studio.

Question 12

Pregnancy/Injuries

Accepted Answer

If you're recovering from an injury or are pre/postnatal, please consult your doctor before taking class. Once cleared, let your instructor know so we can provide safe modifications and support you throughout your workout.

Question 13

Refunds

Accepted Answer

All purchases are non-refundable and non-transferable, including memberships, class packs, drop-in classes, intro offers, gift cards, retail purchases, and special events.

Class packs must be used before their expiration date. Membership class credits must be used within the current billing cycle and do not roll over to the following month if unused.

Question 14

How do I cancel my membership?

Accepted Answer

After your initial membership commitment has been fulfilled, you may request to cancel or suspend your membership by emailing contact@bodicore.com at least 7 days before your next billing date.

If you request to cancel before completing your minimum membership commitment, a $100 early cancellation fee will apply in accordance with your Membership Agreement.

If you have questions about your membership or would like to explore other membership options before canceling, we're happy to help.

Page Title

FAQ/Studio Policy